I need help with my daughters computer

moyer777 · March 28, 2011, 09:35:41 PM

Ok folks, I need some advice

My daughter has a fairly new laptop, less than a year old. I tried removing a virus from it and now it constantly reboots. It's a windows 7 machine, I restored to factory settings, but now it just boots up, says it's starting windows and then shows this screen....

any ideas?

Geekyfanboy · March 28, 2011, 10:47:07 PM

Blue screen is never a good sign.. since it's less then a year old.. is it still under warranty?

Dangelus · March 29, 2011, 12:08:53 AM

You may need to use the recovery disc and the command line to fix this. There is some information here:

http://www.faultwire.com/solutions-fatal_error/DRIVER-IRQL-NOT-LESS-OR-EQUAL-0x000000D1-*1210.html?order=votes

M-5 · March 29, 2011, 12:36:51 AM

I think a system recovery may be that answer. I hope you have the disks.

Bromptonboy · March 29, 2011, 03:15:42 AM

Try bringing the machine up in 'Safe Mode' - before the Windows logo appears - press F8 then choose safe mode without network. That may allow you to poke around a bit more, and check out event logs.

billybob476 · March 29, 2011, 03:39:35 AM

DRIVER_IRQL_NOT_LESS_OR_EQUAL generally has to do with either:

a) a defective driver
b) a defective hardware device

For example, on my old machine I had a slightly malfunctioning network port on the motherboard. I disabled it and installed a new NIC and the error went away. It's quite possible that removing the virus corrupted a driver. I'll agree with what people are saying, if you can do a full windows restore and then re-update to current patch levels you could be ok. Hopefully it's just a bad driver.

EDIT: A quick google search turns up quite a few people with similar issues, looks like it has something to do with hard drives, check out this google search:

http://www.google.ca/search?q=1astor.sys

jedijeff · March 29, 2011, 07:21:42 AM

Good Luck Rick, I think the Links Joe posted might lead you in the direction of the problem, but probably if you can restore the Laptop from recovery disks might be the best. Maybe you should check with your friends at Techline and see if they have some ideas also.

moyer777 · March 29, 2011, 08:12:32 AM

Thanks guys. The computers now don't come with recovery discs... ugh! I will check out those links. Thanks.

billybob476 · March 29, 2011, 08:14:37 AM

Quote from: moyer777 on March 29, 2011, 08:12:32 AM
Thanks guys. The computers now don't come with recovery discs... ugh! I will check out those links. Thanks.

If they don't come with a recovery disc there is generally a small partition on the hard drive that holds the recovery media. What kind of laptop is it? With Dells you usually hold down F8 or something on boot and it loads the recovery media.

Rico · March 29, 2011, 08:35:56 AM

Like others have said, you may need to do a recovery or reinstall of windows. Can you go back to a previous point on the machine? Does Win 7 still do that?? Still could even be a hardware problem too, but I'm guessing it isn't that.

moyer777 · March 29, 2011, 09:26:00 AM

yeah, I tried all that stuff before asking. Looks like a wipe clean and start over issue. My buds at the local computer store are going to help, I just called. I have the code for windows 7 so we can just reinstall it all. This all started with that malware virus... ugh.

Dangelus · March 29, 2011, 09:31:40 AM

That's why I don't use the Windows OS anymore for production machines, only on my HTPCs. Always had to fix it every so often.

Very happy user of Ubuntu Linux and Mac OS X now.

I hope you can get it fixed without much data loss.

KingIsaacLinksr · March 29, 2011, 10:46:05 AM

Quote from: billybob476 on March 29, 2011, 08:14:37 AM
Quote from: moyer777 on March 29, 2011, 08:12:32 AM
Thanks guys. The computers now don't come with recovery discs... ugh! I will check out those links. Thanks.

If they don't come with a recovery disc there is generally a small partition on the hard drive that holds the recovery media. What kind of laptop is it? With Dells you usually hold down F8 or something on boot and it loads the recovery media.

That partition never works I've found every time I get a blue screen of death like that. Hopefully you can get it fixed Rick!

King

X · March 29, 2011, 10:57:27 AM

Quote from: moyer777 on March 29, 2011, 09:26:00 AM
yeah, I tried all that stuff before asking. Looks like a wipe clean and start over issue. My buds at the local computer store are going to help, I just called. I have the code for windows 7 so we can just reinstall it all. This all started with that malware virus... ugh.

Ric, there is another trick. Go into the bios and select your optical drive to be the first to boot and put in the CD for windows. Once it boots from DVD, you can get it into the repair mode or even safe mode at times. If you can get it into safe mode, you can fix the problem. Worse case, you can use the repair mode of the Win 7 DVD to fix the problems directly.

X · March 29, 2011, 11:03:50 AM

Quote from: moyer777 on March 29, 2011, 08:12:32 AM
Thanks guys. The computers now don't come with recovery discs... ugh! I will check out those links. Thanks.

Recovery disks and non-PDF instruction manuals were some of the items they dropped when trying to make computers cheaper ... or so they said. I think it was just them being jerks. After you resolve the issue, you can use the backup features in Win 7 to create your own personal restore disks.

I usually build a restore disk right after I fully setup a system, get all the patches, and the sofware that I wanted on the system. It really is a pain and can take a few CDs or DVDs, but it's really worth it.

I'd also suggest you download Windows Security Essentials. It's a free antivirus put out and maintained by microsoft to work seamlessly with their OS. They are very good at protecting the system, but don't include many of the free Microsoft programs that aid your computer because of possible monopoly charges or something.