Apple's Customer Service Guide

Started by Rico, August 30, 2012, 08:49:33 AM

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Rico

August 30, 2012, 08:49:33 AM
This is a good read.  I will say that anytime I've gone into an Apple store that they really treat people well.

http://www.forbes.com/sites/carminegallo/2012/08/30/apples-secret-employee-training-manual-reinvents-customer-service-in-seven-ways/
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