And to add onto my continuing list of computer problems this week, in the one corner.....my dang WD External My Book Pro Edition hardrive is now bugging on me. I emailed their tech support, but knowing some companies, I probably won't get any help.
Here is the issue:
When connected to my computer, my computer recognizes it, but the drive acts slowely and playing video files is really slow. Music is the same way. When trying their debugging program, it said that there was an issue with the cord connection, but considering I used two of them (at seperate times) it wouldn't work with either. This JUST started last night and is really irritating me. The only thing I can think of is that it overheated and damaged itself. As I noticed I had left it on its side and it was somewhat hot to the touch, is it possible?? And is there anyway to fix it??
Thanks all.
King
My professional opinion is to brick the whole system and start fresh.
Quote from: Just X on January 26, 2008, 09:30:35 AM
My professional opinion is to brick the whole system and start fresh.
My bank account will be absolutely thrilled. :dry Especially since I bought this thing about 6+ months ago....grrrrrrrrrr
/sigh my troubles never end.
King
If you bought it six months ago, take it back now and tell them that it's not working. Use the warranty. Don't ask about how to fix it if it's under warranty, take it back until they fix or replace it.
Minor problem, who do I take it back to? WD themselves or the people I bought it from?
King
Both. Try the people you bought it from and then if they don't take it back, try the people that made it
Reformat the drive in NTFS and try again. I am assuming you are running it in FAT32.
Quote from: Blackride on January 27, 2008, 08:11:43 AM
Reformat the drive in NTFS and try again. I am assuming you are running it in FAT32.
yea.
king
Quote from: Blackride on January 27, 2008, 08:11:43 AM
Reformat the drive in NTFS and try again. I am assuming you are running it in FAT32.
Reformat failed and now the Hardrive is complete junk. The company refuses to email me back and I can't take it back to Circuit City where I bought it from for 2 reasons. 1: I bought it online and 2: I don't have any of the warranty information or anything to prove I bought it within a year. Usually, I don't have this type of problem but now......This is so frustrating because all the computer problems seem to want to happen now. So now I have a piece of junk and a computer that seems to threaten to crash at any moment. What I wouldn't give to have someone fully check this computer out.....
King
Well if you bought the hard drive online from circuit city, they will have a record of when you bought it and it's warranties. I would contact circuit city and see if they could help you with the hard drive.
Can you try the drive on another machine? Based on the problems that you described on your laptop there may be nothing wrong with the drive.
Sent them an email but it says you have to personally go to their store in order for it to be repaired and that they will only do it within 3 months...unless of course I had bought the better warranty. Guess what, I didn't. It was costing me enough. And I couldn't do that anyway because the nearest is about 3+ hours away and I have no car. And according to customer reviews, Western Digital will only help fixing it within 1 month of purchasing....swell.
I now more fully agree with Rico's mini-podcast about customer service more than ever. It SUCKS!!!!
King
Quote from: billybob476 on January 27, 2008, 09:45:39 AM
Can you try the drive on another machine? Based on the problems that you described on your laptop there may be nothing wrong with the drive.
I'll try it on my roommate's when he wakes up.
King
I'm just curious, but does anyone know of a company/service/anything that does full computer check-ups/repairs? Without it having it be their own product?
Tim
Usually any small shop will take a look at your machine, thing is unless they are lucky they will likely not find the issue. Most techs are just people like us. Also they'll usually charge you to look at the machine at all.
So in other words, I'm just sunk no matter what...
*sigh*
Tim
No, if you can find a shop that'll look at it by all means take it in. It may be something obvious and sometimes just having another brain look at it will solve the issue. When my laptop had bad ram I ended up bringing it in and they found the issue right away.
I don't think this is bad ram....well...idk. I'm not even sure if there is such a place in town. I guess I'll just get my roommate/other friends to give a check over. Cause now my LAN connection doesn't even show up in Network Connections...my computer hates me.... :mad2: :wallbash: :lamo :bond
Well, before I destroy something :dstar I'm going to turn on Enya and play some wow in a bit so I keep sane. I can't afford another External Drive and my current hardrive is nearly maxed so...yea....much....ticked....right...now........... :hate :hate :shootgun:
*turns on Enya*
**quiet**
Tim
Oh look...yet another error...anyone want to figure out what went on here? This is the cntrl_alt_delete program...but I can only see 1 page..../sigh
:dstar :dstar :dstar :dstar :dstar :dstar :dstar :dstar :dstar :dstar
King
Gah, I'm sorry, I shouldn't be posting all these problems....I'll just stop.
King
Where's Bryan?
He would say --- "Buy a Mac!" ;)
What do you mean the format failed? Run a chkdsk on it first, see if there are errors and fix those, then FDISK it.
No, I'm not buying a mac while I live here. I have enough issues with PCs...
As for format, it seems to have worked, but it still has a problem. I'll run a Check Disk on it.
King
Ok, I've had my friends look at it and they are stunned at the amount of problems with my laptop and confused. We're going to work on it later this week.
King
Your problems could be multiplying, it is possible that something has corrupted on your OS, if you have had a lot of crash shutdowns, something might not have come down cleanly, and maybe part of Windows is corrupted. If you cannot isolate a hardware problem, then you will most likely have to format and rebuild Windows. With all your issues, it is probably not a bad idea to rebuild your windows if the hardware gets fixed.
Well, we're not sure but we think its because my computer is bad or it could be the external is faulty...its confusing to say the least...
KIng